Director, People & Performance

Director of People & Performance

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Role Overview

We're hiring an innovative, systems-savvy leader to help lead our People Operations in a modern, thoughtful way.

The Director of People & Performance Systems will report into C-level leadership and be responsible for managing the People Operations team, including HR, recruiting, total rewards, performance management, and employee engagement. This role requires a builder mindset, a strong grasp of people systems and tools, and a passion for using data to improve how people thrive at work.

This isn't a traditional People Ops role. It's a chance to architect how people and systems work together, and are rewarded, in a high-performance, tech-enabled company. This role utilizes the latest measurement methods, engagement tools and modern total rewards philosophy to unlock the full potential of the team. The right person builds leverage, not layers. They're energized by elegant systems over process for process's sake, and they thrive on doing more with less, not slowing teams down with complexity.

Key Responsibilities

Lead Core PeopleOps Functions :

• Oversee day-to-day operations of the PeopleOps team, including talent acquisition, HR, performance, and total rewards. This group has six team members today.
• Collaborate closely with team leads and cross-functional stakeholders to improve systems, policies, and practices.
• Support compliance, policy documentation, and organizational hygiene at scale.
• Automate workflows to save teams 100s hours / month previously spent on manual reporting

Implement AI-Enabled Engagement & Performance Tools :

Evolve our Performance Management Approach and Compensation Strategy :

Develop Employee Engagement Programs :

Modernize Talent Acquisition Practices :

Work Location & Travel Requirements :

How You Think

Ideal Candidate Profile

Bonus Points :

What Success Looks Like in Year One :

Why Kasa and this role :

This is not a traditional People Ops role. This is an opportunity to reinvent how people and systems interact. The right leader will architect a model for high-performance, data-driven, human-centered PeopleOps that sets a new industry standard.