Dispatcher

Job Description

Job Description

Job Summary :

We are looking for a highly organized and customer-focused Dispatcher to coordinate daily service calls for our A / C and plumbing technicians. This role is key to ensuring timely and efficient service to our residential and commercial clients. The ideal candidate will have strong communication skills, the ability to multitask in a fast-paced environment, and a good understanding of HVAC and plumbing services.

Key Responsibilities :

Schedule, dispatch, and coordinate service calls for A / C and plumbing technicians.

Communicate with customers to confirm appointments, provide updates, and gather necessary information for service calls.

Assign jobs based on technician availability, location, and skill set.

Monitor job progress and follow up to ensure timely completion of work.

Handle emergency service calls and adjust schedules accordingly.

Provide excellent customer service at all times.

Qualifications :

Previous dispatching experience, preferably in HVAC, plumbing, or a related field.

Strong knowledge of scheduling systems and dispatch software.

Excellent communication and organizational skills.

Ability to prioritize tasks and handle high call volumes.

Customer service experience and a professional phone manner.

Problem-solving skills and the ability to work under pressure.

High school diploma or equivalent required; additional training or certifications are a plus.

Company Description

OnTrack Staffing – Since 2006 Passion. Pride. People.

OnTrack Staffing is a US-based national staffing service with offices, OnTrack Onsite locations, and Clients throughout the nation.

For more than a decade, OnTrack has delivered cost-effective staffing solutions to both local businesses and Fortune 500 companies. Each member of our team is passionate and engaged. At the heart of every service we offer to clients and job seekers is a commitment : “Always provide the highest level of service.” You are our priority, and we want you to succeed.

Company Description

OnTrack Staffing – Since 2006 Passion. Pride. People.\r\n\r\nOnTrack Staffing is a US-based national staffing service with offices, OnTrack Onsite locations, and Clients throughout the nation.\r\n\r\nFor more than a decade, OnTrack has delivered cost-effective staffing solutions to both local businesses and Fortune 500 companies. Each member of our team is passionate and engaged. At the heart of every service we offer to clients and job seekers is a commitment : “Always provide the highest level of service.” You are our priority, and we want you to succeed.