Customer Service Representative

Customer Service Champion

Join our dynamic team as a Customer Service Champion! Are you a proactive problem-solver who loves building relationships? We're looking for a customer service star to be the crucial link between our company and our distributors. This is your chance to shine in a fast-paced role with a fantastic team.

Job : Customer Service Representative Pay : $22 - $25 per hour Schedule : Full-Time, 8 : 00 AM - 5 : 00 PM, M-F Location : Pacoima

Your Mission (Responsibilities)

Be the primary contact for our distributors, managing 35-50+ daily calls and emails.

Master the order process from start to finish, ensuring every detail and approval is perfect.

Drive sales by actively cross-selling, up-selling, and following up on all leads.

Build relationships by preparing quotes, managing sample requests, and supporting our sales reps.

Hunt for new business by prospecting new distributors within your territories.

Proactively manage logistics , monitoring ship dates and communicating any changes.

Be a problem-solver by researching and processing invoice credits.

Represent our brand at trade shows and on special assignments.

What Success Looks Like (Accountability)

Flawless Accuracy : Your orders and quotes are always correct.

Peak Performance : You deliver high-quality, high-quantity work on time.

Growth Mindset : You actively help increase sales and grow our distributor base.

Incredible Adaptability : You embrace change and new responsibilities as we grow.

Ultimate Team Player : You bring a positive, collaborative spirit to the team.

What You Bring (Experience)

2+ years of customer service in a product-related industry (not service or banking).

Proven ability to thrive in a high-volume environment of calls, emails, and order detailing.

Tech-Savvy : Expertise in Microsoft Outlook is required.

Bonus Points : Experience with Sage's MAS 200 (ERP 100) is a huge plus!

Education

High school diploma (Minimum) Benefits :

• 50% subsidized medical plans
• Optional flexible spending account
• 50% subsidized dental insurance
• Voluntary disability insurance
• Ten vacation days
• Nine paid holidays
• Six sick days
• Nationwide 401(k) plan
• Mandated federal and state programs

Compensation / Pay Rate (Up to) : $22.00 - $25.00 Per Hour