Medical Office Lead

Medical Office Lead

Location : Clovis, CA

Employer : Hire Up Staffing (on behalf of a well-established medical office)

Position Summary

Hire Up Staffing is seeking a skilled and experienced Medical Office Lead to join a busy and reputable  medical office located in Clovis, CA . This position is ideal for a Certified Medical Assistant who has demonstrated strong leadership in both front and back office settings, and who thrives in a fast-paced, team-oriented clinical environment.

The Department Lead will supervise a team of clinical and administrative staff, as well as primary care providers, to ensure efficient workflows, quality patient care, and high-level customer service. This individual must possess strong organizational and communication skills and be capable of stepping into any role within the department when needed.

Pay Range : $24.00 - $28.00per hour, based on experience

Schedule : M-F 8AM-5PM

Essential Duties and Responsibilities

Oversee daily operations of the medical department, ensuring smooth workflows and timely patient care.

Serve as the primary point of contact between staff, providers, patients, and administration.

Manage and coordinate staff schedules, PTO requests, and provider time off to ensure proper coverage at all times.

Monitor and submit daily timesheets, reviewing for missed punches, breaks, or lunches.

Order and manage inventory of medical supplies, vaccines, and medications.

Oversee onboarding, scheduling, and training of new employees; verify completion of MA skill checklists.

Participate in physician incentive programs and track department-specific goals.

Conduct monthly staff meetings and annual performance evaluations.

Address and resolve patient complaints professionally and efficiently.

Maintain compliance with all health and safety protocols, including autoclave testing, temperature logs, and eye wash stations.

Participate in hiring interviews and candidate evaluations.

Demonstrate a strong working knowledge of all department roles, including front desk, referrals, phones, and MA duties.

Track and report departmental metrics, trends, and employee absences to administration.

Adhere to the company policies outlined in the Employee Handbook and enforce standards consistently.

Required Qualifications

Certified Medical Assistant (CMA) – Required

BLS Certification – Required

High school diploma or equivalent – Required

Experience and Skills Required

5+ years of experience as a Medical Assistant , with proven proficiency in both front and back office duties.

2+ years of experience in a supervisory role , managing a team of at least 7 or more staff.

Epic and NextGen EMR experience is a MUST – candidates without this experience will not be considered.

Strong organizational skills with a high level of attention to detail.

Proven team-building and leadership abilities.

Excellent verbal and written communication skills .

Calm, solution-oriented approach to conflict resolution and problem-solving.

Ability to react calmly and efficiently in emergency situations.

Competent in Microsoft Office, Outlook, and general administrative software.

Bilingual (English / Spanish) is a plus, but not required if all other qualifications are met.

About the Opportunity

This is a full-time, on-site leadership opportunity in Clovis, CA , offering competitive pay and a chance to grow with one of the area’s most respected medical offices. The ideal candidate is a reliable, hands-on leader who can effectively guide a team while also jumping in where needed to support both staff and patients.

Apply Today!

Qualified candidates should submit their resume through Hire Up Staffing to be considered for this excellent opportunity in the Central Valley’s healthcare community.

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