E-Commerce Business Systems Manager

Scentiment is one of the fastest growing e-commerce fragrance retailers in the US, recognized for its rapid growth and innovative approach to the online fragrance market.

About the Role

We are seeking a hands-on, operations-focused Business Software and Integration Administrator to own the reliability, performance, and integration of our core business systems — specifically our ERP, WMS, and ShipStation shipping platform. This person will ensure these systems are always working properly, fully integrated, and optimized for efficiency as the company scales. You will also support transitions to new systems under the guidance of leadership, helping evaluate tools, migrate data, test workflows, and drive adoption across teams. This role is central to enabling smooth order-to-ship execution, accurate inventory and financial data, and efficient cross-team workflows.

Key Responsibilities

System Ownership : ERP, WMS & ShipStation

• Act as the primary administrator and day-to-day owner of ERP, WMS, and ShipStation, ensuring high uptime, performance, and data accuracy.
• Monitor system health, automation jobs, error logs, and integration queues to proactively identify and resolve issues.
• Configure and maintain workflows, master data, rules, user roles, permissions, and system settings.
• Manage updates, patches, and vendor support escalations to keep platforms stable and current.
• Maintain clear documentation for configurations, SOPs, integrations, and process flows.

Integrations & Data Accuracy

Shipping Systems & Fulfillment Enablement (ShipStation)

Stack Optimization & Continuous Improvement

New System Transitions & Upgrades

Security & Best Practices

Success Looks Like

Preferred Qualifications

Core Competencies

Reporting & Collaboration