Customer Service Representative

Class Start Date :

• January 5th, 2026 Are you a master at turning clients' frowns upside down?
• Do you have a knack for making people feel like rockstars?
• If so, we've got the perfect opportunity for you!
• Join our dynamic team as a Client Success Champion Extraordinaire!
• As a guardian of client happiness, you'll be the friendly face behind every success story, the magician who turns challenges into victories, and the ultimate cheerleader for our clients' triumphs.

Schedule :

We are currently investing heavily in marketing and technology to ensure continued growth.   OUR HOME :

We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more!  OUR CULTURE :

CS Account managers work with internal and external departments to ensure that client needs are understood and satisfied as quickly and effectively as possible to develop and maintain a strong and positive relationship.   Communicate with clients to understand their needs and explain product value  Act as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely manner  Manage a high volume of outbound and inbound calls  Keep accurate records of all activity on the file to ensure accuracy and completeness of the file  Keep clients satisfied and deliver an exceptional customer service experience on a day to day  Monitor client’s tasks, accounts, savings, program terms to explain costs and negotiate new terms if necessary  Schedule and meet client appointments and deadlines   Provide progress reports to clients and upper management  Make the client aware of other services and actions that may lead to greater success  Build and maintain relationships based on trust, empathy, support, respect, and guidance towards the consumer  Maintain a positive attitude and tone at all times  Maintain strong client retention  Resolve complaints and prevent additional issues by improving processes  Provide high quality, personable, friendly and professional service at all times  Work with the management team to create better methods to address customer complaints  WHAT YOU'LL NEED :

Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.  ADDITIONAL PERKS & BENEFITS :