Communications Supervisor

Salary :

$65,964.00 - $89,100.00 Annually

Location :

City of West Covina, CA

Job Type : Full Time

Job Number : 2025-073

Department : Police Department

Opening Date : 10 / 22 / 2025

Closing Date :

11 / 4 / 2025 11 : 59 PM Pacific

Description

• Promotional Only

Must Be A Current City of West Covina Employee to Apply

Description :

Please note that this recruitment is subject to close at any time. An eligibility list will be established and used for current and future vacancies.

Job Summary :

Under supervision, dispatches police, fire, or other City or contract vehicles; maintains radio contact and status of each vehicle in the field; operates a computer terminal; operates a telephone switchboard, giving general information to callers and making necessary connections with other departments; and does related work as required.

Examples of Duties

Essential Functions :

Serves on a shift basis as a dispatcher in the Communications Center; receives calls by telephone or radio.

Dispatches appropriate fire, police or other City and contract equipment as needed to handle reported emergencies in the field.

Maintains radio contact with units at all times during shift assignments and sends needed or requested assistance as indicated.

Maintains a continuous current record of the status of all mobile units, indicating the disposition of each by mechanical or other means.

Receives calls of a general nature, gives appropriate information to callers and routes calls to their proper destination.

Sends and receives teletype messages and routes them to appropriate destinations.

Operate a switchboard

Typical Qualifications

Required Knowledge

Knowledge of office procedures; ability to answer multiple telephone lines and provide information under stressful conditions; radio-telephone operation is desirable.

Experience :

One year of general office experience which included heavy public contact providing information and assistance.

Skills :

Keyboarding at 45 WPM.

Physical Profile :

This position also requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard. It also requires physical abilities associated with the ability to read, write and communicate in a work environment requiring no extraordinary physical strength or other special physical qualifications.

Special Working Conditions :

Will be assigned to one of two 12 hour shifts; day shift or night shift.

Supplemental Information

The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SELECTION PROCESS

Applicants with the strongest background relating to the responsibilities of this position will be invited to participate in the testing process. The successful candidate will be required to pass a background check, Live Scan fingerprinting, and a pre-employment physical examination including a drug screen (for safety sensitive position) at no cost to the candidate.

The following benefits are offered to permanent fulltime employees only. For part-time employment benefits, the City does not offer any medical, vision or dental benefits for part-time and Limited Service employees. Such employees may elect - voluntary - to participate in such plans, pending payment of full premium as determined by the City. Additionally, part-time and Limited Service employees do not hold recognized bargaining rights and not eligible for bargained benefits, including administrative leave, vacation pay, sick hours accumulation (with exception of one hour of paid sick leave for every 30 hours of paid employment), life insurance, bereavement and tuition reimbursement.

NON-SWORN UNIT - EMPLOYEE BENEFITS

HOLIDAYS

VACATION

SICK LEAVE

HEALTH INSURANCE - The City will provide up to the corresponding Los Angeles Region Kaiser rate per month (Employee only, Employee plus one, or Employee plus 2 or more (family)) towards health coverage through the Public Employees' Retirement Systems (PERS). Employees covered by a health insurance plan outside of the City's plan will receive $300 / month.

DENTAL PROGRAM - A dental program is offered to all employees at group rates. The City contributes up to $53.28 per month towards premiums.

VISION PLAN

LIFE INSURANCE

LONG-TERM DISABILITY PLAN

RETIREMENT

RETIREMENT HEALTH SAVINGS PLAN

TUITION REIMBURSEMENT

UNIFORM ALLOWANCE -

$700 per year.

BILINGUAL ALLOWANCE

BEREAVEMENT LEAVE

FLEXIBLE SPENDING ACCOUNT (FSA) -The City has established a program consistent with Section 125 of the IRS Code, which enables employees to voluntarily use pre-tax earnings for medical, dental, and dependent care expenses.

EMPLOYEE ASSISTANCE PROGRAM

THE CITY -West Covina is a city of approximately 110,500 residents, located 20 miles east of Los Angeles, with easy accessibility via freeway to beach and mountain resorts and many other major retail, recreational, educational, and cultural facilities. Acknowledged as the "Headquarters City of the East San Gabriel Valley," West Covina prides itself on the quality of living it offers.

The City utilizes the council-manager form of government, and employs 413 full-time employees, with an operating budget of about $64 million.

The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

In accordance with the Immigration Reform Act of 1986, successful applicants must provide documentation attesting to their legal right to work in the United States.

01

The supplemental assessment you are about to complete is considered part of the examination and will be reviewed thoroughly. All responses to these questions will be subject to verification.

I understand that this supplemental assessment is part of the examination process and will be used to determine which candidates are selected to move forward in the recruitment process.

02

Do you have one year of general office experience which included heavy public contact providing information and assistance.

Yes

No

03

Typing certificate is required. Please indicate if you have the ability to keyboard 45 wpm or above and attached typing certificate to application. (No Online Certificates Accepted)

Yes, the typing certificate is attached.

No

04

Have you taken the POST Entry-Level Dispatcher Written Examination within the last 6 months?

Yes

No

05

I hereby understand and declare that the statements on this supplemental questionnaire are true and complete to the best of my knowledge. As applicable, I hereby authorize the City and / or designees to contact the references listed to verify the information I have supplied. I hereby release from liability all persons and organizations furnishing such information. I understand that the City reserves the right to validate information received on the supplemental questionnaire and that I will be subject to disqualification and / or termination if any statement in this supplemental questionnaire is found to be untrue or determined to be misleading.

Yes

No

06

Are you a current employee at the City of West Covina?

Yes

No

Required Question