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Director of Product Management, Voice & Telephony (CCaaS UCaaS)
Director of Product Management, Voice & Telephony (CCaaS UCaaS)Eltropy • Santa Clara County, California, USA
Director of Product Management, Voice & Telephony (CCaaS UCaaS)

Director of Product Management, Voice & Telephony (CCaaS UCaaS)

Eltropy • Santa Clara County, California, USA
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Director of Product Management Voice & Telephony (CCaaS / UCaaS)

Location : Eltropy Headquarters

Reports to : Chief Product Officer

About Eltropy

Eltropy is the industry-leading Unified Conversations Platform built specifically for financial institutions. Our platform combines digital conversations voice contact center (CCaaS) and unified communications (UCaaS) into one intelligent compliant AI-powered system. We help credit unions and community banks deliver exceptional member experiences drive operational efficiency and future-proof their communication stack.

We are expanding our voice and telephony capabilities and seeking a product leader who can help us build best-in-class contact center and office telephony products while driving forward an AI-native vision for the future.

Role Overview

We are looking for a Director of Product Management to lead Eltropys CCaaS (Voice) and UCaaS (Office Phone) product lines. This leader will define the strategy own the roadmap and guide execution on mission-critical telephony initiatives. The role includes managing a team of product managers and collaborating closely with engineering design GTM and customer-facing teams.

This position reports directly to the Chief Product Officer and will have a significant influence on the direction and success of Eltropys communication platform.

Key Responsibilities

Product Strategy & Vision

  • Define and drive the multi-year product vision for voice telephony and unified communications.
  • Own the roadmap for our CCaaS and UCaaS offerings.
  • Use market customer and competitive insights to inform strategic decisions.
  • Drive compliance initiatives (DNO DNC PCI etc.) cross-functionally.
  • Champion the future of AI-native telephony including virtual agents conversational AI smart routing analytics and more.

Team Leadership

  • Lead mentor and grow a team of product managers supporting telephony and contact center products.
  • Establish best-in-class product practices strong prioritization and high execution discipline to deliver the best end to end experience.
  • Drive cross-functional collaboration across engineering design GTM support and executive stakeholders.

    • Execution & Delivery

  • Own the full product lifecycle : definition scoping execution launch iteration.
  • Prioritize initiatives using a data-driven approach and clear business outcomes.
  • Make tradeoffs that balance customer needs innovation speed and technical realities.
  • Partner with engineering to ensure high-quality and on-time delivery.

    • Customer & Stakeholder Engagement

  • Represent the Voice and telephony product lines internally and externally.
  • Engage with financial institution customers strategic partners and advisory councils to validate needs and gather insights.
  • Support GTM teams during product rollouts launches and strategic deals.
  • Travel to customer sites conferences and partner locations approximately two times per month to gather in-person insights.
  • Conduct deep discovery sessions with financial institutions to understand workflows pain points and unmet needs.
  • Use field insights to shape product direction validate roadmap priorities and influence long-term strategy.

    • AI & Innovation

  • Build AI-powered and AI-native telephony experiences that differentiate Eltropys platform.
  • Partner with the AI team to offer generative AI across voice workflows.
  • Measure usage adoption and ROI on AI-driven features and iterate based on insights.

    • Data-Driven Decision Making

  • Define KPIs success metrics and dashboards for Voice products.
  • Use data experimentation and customer insights to prioritize and validate decisions.
  • Foster a culture of learning experimentation and continuous improvement.

    • Qualifications

  • Required Domain Expertise : Strong experience with telephony VoIP SIP CCaaS UCaaS call routing contact center technologies or related voice systems. Experience with PBX Freeswitch Kamalio SIP protocols etc. is preferred.
  • Product Leadership : 10 years in product management with 5 years building enterprise SaaS products.
  • People Management : Previous experience managing PMs and scaling product teams.
  • Execution Excellence : Proven ability to deliver complex high-availability communication products.
  • Communication Skills : Exceptionally clear structured communicator with strong storytelling abilities.
  • Bias for Action : Highly proactive fast-moving and able to make decisions in ambiguity.
  • Education : Bachelors in Engineering / CS / Technical field; MBA a plus but not required.

    • Why Join Eltropy

  • Lead a core product line at the fastest-growing communications platform in the financial services industry.
  • Shape the future of AI-native customer / member communication.
  • Work directly with the CPO and executive team on strategic initiatives.
  • Be part of a culture that moves quickly values product sense and rewards impact.

    • Required Experience :

    Director

    Key Skills

    Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Director Of Product Management • Santa Clara County, California, USA

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