Client Onboarding Consultant

Client Onboarding / Implementation Consultant

ADP is hiring Client Onboarding / Implementation Consultants. Role is hybrid, working 3 days in the office and 2 days at home each week.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

Consultants have Project Management level accountability. Depending on the scope and complexity of the project, and available staffing, consultants often act in a capacity equivalent to a Project Manager.

Consultants coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service, and client-relations issues that implicate the overall framework, quality and standards of implementation services, and the development of new / revised approaches and techniques. Until the client is transitioned to ADP's Client Service organization following implementation, consultants manage the client relationship.

What You'll Do : Responsibilities

What you can expect on a typical day :

• Consult with clients to deliver a comprehensive ADP solution, Workforce Manager
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solutions
• Build long term relationship and trust
• Interact / collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

To Succeed In This Role : Required Qualifications