Online Travel Booking Coordinator

Job Description

This is a remote position.

We are seeking a detail-oriented and highly organized Online Travel Booking Coordinator to join our company and work remotely. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to followdirection and work independently. As a Online Travel Booking Coordinator, you will be responsible for coordinating itineraries for your clients, managing their bookings, and provide exceptional customer service to ensure repeat business.

Responsibilities :

• Travel Planning and Research : Collaborate with clients to understand their travel preferences, priorities and requirements. Create customized travel itineraries, including flights, hotels / cruises, transportation, transfers and excursions.
• Booking Management and Admin : Oversee the complete process of booking flights, hotels, transfers, rental cars, and any other trip-related services. Ensure accuracy and efficiency in all reservations by doubke checking with clients. Follow all company procedures.
• Communication : Maintain regular communication with your clientel to provide progress, updates, address any concerns.
• Problem Resolution : Be proactive to helpresolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective updates and solutions to ensure a positive experience for clients.
• Training :   Attend live and online training programs and meetings to earn travel industry certifications   to gain knowledge and comprehension in booking travel for clients
• Documentation : Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.
• Travel Trends and Updates : Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehension
• Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.
• Customer Service : Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process.

Requirements

Benefits

Benefits

Requirements

Passion for travel and helping others Strong communication and customer service skills Self-motivated, organized, and tech-comfortable Must be 18+ and legally eligible to work in the USA, Belize or Mexico only Travel experience is a plus, but no prior industry experience required Basic computer skills (email, web browsing, research) Reliable internet connection