Director of Workers Compensation Claims

Overview

The Director of Workers’ Compensation Claims is responsible for the strategic oversight and day-to-day administration of the organization’s workers’ compensation claims program. This leadership role ensures claims are handled efficiently, compliantly, and with a focus on cost containment, employee care, and continuous improvement. The director partners with third-party administrators (TPAs), legal counsel, vendors, and internal teams to drive best-in-class outcomes across all jurisdictions.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Benefits Information

Key Responsibilities Strategic Oversight & Program Management

• Lead the national workers' compensation claims program, overseeing all internal and external claim handling activities.
• Design and implement best practices, policies, and procedures to ensure efficient claims management and regulatory compliance.
• Continuously assess the effectiveness of claim processes and drive program improvements through data analysis and stakeholder feedback.
• Monitor changes in federal and state workers’ compensation laws and ensure timely program updates.

Stakeholder & Vendor Relationship Management

Claims Oversight & Cost Control

Leadership & Team Development

Communication & Reporting

Qualifications Education

Bachelor’s degree in Business Administration, Risk Management, Insurance, or related field required.

Professional designations such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or similar certifications preferred.

Experience

Skills & Competencies

Preferred Attributes