Client Service Manager

IOA is on the forefront of revolutionary healthcare models reshaping the way people can age in place. Our innovative models transform lives enhance communities and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs we offer multiple ways to aid seniors maintain their health well-being independence and participation in the community fulfilling our mission.

At IOA at Home we serve a greater purpose one that shapes how we care connect communicate and collaborate. It colors every interaction fostering a healthier environment for both our clients and our team.

This is your opportunity to join us as a Client Services Manager and help drive this mission forward supporting older adults across Sacramento with compassion innovation and respect.

Role Overview :

Based in the Sacramento office the Client Service Manager assists in facilitating the coordination and delivery of home care and support services to clients in Sacramento County.

This role focuses on quality assurance delivery and coordination of client services and ongoing management of care in the home. The Client Service Manager focuses on growth and development through marketing events education and addition to the creation of new referral relationships acquisition of new clients and conducting assessments is at the core of this position.

Successful candidates are innovative consistent and highly motivated with providing exceptional service to the community and strong customer services background.

Essential Job Functions :

• Facilitate the coordination and delivery of home care and support services to IOA at Home clients.
• Actively promote and protect integrity of IOA at Home reputation.
• Provide high-end client service and support crisis intervention and management of care in the home.
• Strong verbal and written communication.
• Establish and maintain current accurate and confidential files for each home care clients noting service issues courtesy calls assessments care plans and ongoing communications regarding clients needs.
• Maintain strong customer service -based relationships with clients and staff.
• Investigate all HCA-related complaints and issues along with the Staffing Manager effectively managing any issues or concerns in a professional and timely manner.
• Ability to perform accurate and comprehensive intakes initial assessments and re-assessments.
• Fluency regarding IOA at Home services with an emphasis on our Private Pay Home Care.
• Ensure home care is provided according to all relevant policies procedures and regulation with a working knowledge of Department of Social Services Title 22 and elder abuse procedures.
• When requested represent IOA at Home at community resource events.
• Participate in interdisciplinary team meetings and request interdisciplinary consultation as needed to best address client needs.
• Maintain client and staff confidentiality and privacy at all times..
• Collaborate client cases and schedules with the staffing team to find the most reliable and appropriately matched Home Care Aides (HCAs) for IOA at Homes home care clients based on location time skills / needs special requests etc.
• Arbitrate employment issues impacting home care aides and clients.
• Participate in the orientation process of Home Care Aides as needed.
• Actively promote IOA at Home services to the outside community including referral relationships while on client visits.
• Collaborates across territories with client service team members to promote in home care services and assist with client schedules.
• Reports to the Director of Home Care for all client updates and decision making.
• Complete other job-related duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS :

COMPENSATION

Range : $77000 - $86000 / annual

This amount is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any specific employee which is always dependent on actual experience education and other factors.

This range does not include any additional equity benefits or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age race religion color national origin sex sexual orientation gender identity genetic disposition neuro-diversity disability veteran status or any other protected category under federal state and local law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1