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Tech SupportLedgent Technology • Las Vegas, NV, United States
Tech Support

Tech Support

Ledgent Technology • Las Vegas, NV, United States
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The ideal candidate thrives in dynamic environments, enjoys troubleshooting a broad range of technologies, and can maintain strict professionalism and confidentiality when working around high-visibility personnel and sensitive business information.

  • Role : Technical Support Engineer
  • Experience : 2-5 Years
  • Work Location : Las Vegas, NV
  • Project Duration : 3+ Month Contract

Responsibilities :

  • Deliver L1 / L2 help desk support across Windows and macOS environments.
  • Troubleshoot and resolve technical issues involving :
  • o Printers and peripherals

    o Wi-Fi and wired connectivity

    o Workstations (Windows / Mac)

    o Conference room A / V and collaboration platforms

    o Remote displays and digital signage

    o General hardware and software incidents

  • Support site startup activities, including equipment deployment, setup, and configuration.
  • Perform onsite visits to construction or project-related locations to assist with technology and network needs.
  • Provide occasional after-hours support for events, outages, or urgent requests.
  • Manage equipment inventory, decommission legacy hardware, and maintain accurate documentation.
  • Uphold strict confidentiality when exposed to sensitive information or high-profile personnel.
  • Demonstrate consistent professionalism and composure when interacting with executives, guests, and other VIP-level stakeholders.
  • Collaborate closely with internal IT teams, leadership, and external vendors.
  • Maintain a strong customer-service mindset with timely communication and high-quality support delivery.
  • Responsibilities

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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    Tech Support • Las Vegas, NV, United States

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