Bilingual Customer Service Representative (Irving)

SNI Companies has partnered with a reputable financial services company in Irving, TX that is seeking a Bilingual Customer Service Advisor to join their team. This opportunity is ideal for someone interested in a role that combines both sales and customer service skills.

This is a hybrid opportunity, 80% remote, 20% in office. Candidates will be required to complete training on-site.

Responsibilities :

• Following established procedures and guidelines answering a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism
• Listens attentively to customer needs and concerns; demonstrates empathy while maximizing opportunity to build rapport with the customer.
• Recognizes and creates potential sales opportunities that support the sales team
• Consistently meets established call handling and lead generation metrics.
• Builds and maintains effective internal working relationships and supports team in meeting company goals.

Job Qualifications :