Spa Director
We're seeking an experienced Spa Director to oversee Spa Operations at Hand and Stone Massage & Facial Spa.
We are looking for a dynamic leader with the ability to motivate the team, drive sales activity and focus on delivering our guests a five star client experience. The ideal candidate will be committed to developing a positive corporate culture, understand the necessity of collaboration and guide the team to operate with peak efficiency through coordination, communication and cooperation. The individual in this position is directly responsible and accountable for certain aspects of daily operations with a focus on achieving sales and membership targets and ensuring the team delivers an exceptional level of customer service. If you have a proven track record of building, motivating and strengthening their teams, this is the job for you!
Compensation : $50,000.00 - $55,000.00 per year
Benefits :
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Responsibilities :
Spa Sales - Including but not limited to Increasing Memberships, Service, Retail and Gift CardsOvercome objections during the sales process and increase the membership baseCreate marketing strategies aimed at maximizing revenue and profitsPerform data analysis that drives business decisions and successUse sound judgment, work independently, with minimal supervision.Plan and direct to meet the daily needs of the operation.Track staff schedules efficiently to optimize capacity, revenue, and profits.Maintain the utmost cleanliness and soothing ambiance of the premisesManage inventory effectivelyEnsure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.Take ownership of grassroots marketing campaigns to promote our new spa and achieve strong sales growth.Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.Motivates and empowers the team to achieve high standards.Requirements :
Minimum of 2 years experience in the Spa / Salon or Retail / Hospitality industries with a background in team leadership and managementExperience setting and driving membership and sales goalsAbility to manage a staff of at least 40 and control retail and professional inventoryFlexible schedule including nights, weekends and holidaysMicrosoft Office Knowledge and SkillExperience with Zenoti a PLUSAt Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.