Community Manager - Portland, Oregon MSA

Job Description

Company Overview

Homestead Communities (“Company”) was founded in 2023 to help solve the affordable housing crisis in the United States by providing clean, safe and supportive communities where working families and retirees can own or rent high-quality, single-family manufactured homes. The Company is one of the largest ten buyers of manufactured housing communities, (“MHC”) in the last two years. Homestead Communities is committed to responsible stewardship for its residents, engaging careers for its team members, and attractive risk-adjusted returns to its investors.

Homestead Communities is owned by one of the world’s largest real estate investors and its leadership team. The Company combines institutional discipline and financial capability with proven, growth-orientated entrepreneurial leadership.

Location

At two of the Company’s MHCs in the Portland, Oregon area. The Community Manager must live at or near the MHCs. On-site housing may become available in 2026.

Position Overview

Our Community Managers have an ownership attitude and are the leaders of their teams and custodians for their residents. You will manage the daily operations of two MHCs in a highly efficient and effective manner, to maintain full occupancy, full rent collection and careful cost control. You will set the standard for professional, dedicated and ethical leadership, improving long-term relationships with colleagues, vendors and residents with every interaction.

This position is full time. Working hours are generally fixed, with changes approved in advance. Your availability to respond to emergencies is important.

Responsibilities

• Effectively and efficiently manage recurring operations.

o   Generate revenue by reviewing and distributing monthly tenant invoices. Persistently pursue delinquent rents and quickly process evictions as required.

o   Provide exceptional service to residents by being available and responsive to inquiries and complaints. Create programs to enhance resident satisfaction and retention.

o   Vigilantly observe the quality of life in the community and address any residents who violate community standards.

o   Assure operations follow the standards described in the Company’s Team Play Book.

o   Identify, select and negotiate vendor service contracts. Provide clear work specifications to vendors and build trusting relationships to assure their dedication to your community. Supervise the performance of vendors. Review and process invoices daily, so the Company can pay them promptly. Order supplies needed for regular operations.

o   Prioritize daily work. Review work quality and timeliness.

o   With the Vice President, Asset Maximization, monitor material capital improvements and major repairs to achieve quality work, on time and within budget.

o   Accurately and timely enter data into Rent Manager and other Company software, to track community rent collection, operations and finances.

o   Review in detail the community’s operating and financial reports to identify inconsistencies and identify operating issues which may cause budget variances. Discuss results and suggest opportunities for improvement with the Vice President, Property Performance.

o   Lead monthly calls with the Vice President, Property Performance, to discuss the operations and financial results of each MHC.  Explain material variances to budget on a line-item basis. Suggest areas for improvement and new initiatives.

o   Understand the local housing market by reviewing availability and asking rents of apartments, single-family rentals and visiting comparable MHCs. Meet Community Managers of comparable MHCs and local manufactured home dealers, sharing market intelligence. Conduct competitive market studies to propose rental rates and leasing strategies.

o   Respond to potential tenants / home buyers with enthusiasm and candor, welcoming qualified prospects to site inspections and home tours, and converting them to on- tenants / buyers as quickly as possible.

o   Guide potential tenants / home buyers through the application process, (including chattel loan applications, as appropriate), to drive conversion to tenants / buyers.

o   Bring an “ownership” mentality to your business. Suggest opportunities for operational improvement. Identify near- and long-term opportunities for value enhancement, identify near-term risks and mitigation strategies, assess potential capital improvements for their highest impact.

Reporting

Advancement

Qualifications

Compensation

Miscellaneous