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Deskside Support Technician - IT Field Services
Deskside Support Technician - IT Field ServicesAequor Technologies • Waltham, MA, United States
Deskside Support Technician - IT Field Services

Deskside Support Technician - IT Field Services

Aequor Technologies • Waltham, MA, United States
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Job Description

Job Title : Deskside Support Technician - IT Field Services

Location : Waltham, MA

Work Hours : 8 : 00 AM - 5 : 00 PM

About the Role

We are seeking a Deskside Support Technician to join our fast-paced IT Field Services team. This individual will provide hands-on technical support to end-users, ensuring smooth operation of desktops, laptops, and mobile devices. The role requires strong troubleshooting skills, the ability to work independently, and a collaborative mindset to support team objectives.

Key Responsibilities

  • Provide deskside support for hardware, software, and peripheral issues.
  • Build, configure, and deploy laptops and desktops for new and existing employees.
  • ssist with monitor setup and workstation arrangements in designated areas.
  • Support mobile devices and ensure seamless integration with enterprise systems.
  • Troubleshoot Windows operating system and application issues; escalate when necessary.
  • Occasionally work with high-level executives to resolve technical issues promptly and professionally.
  • Maintain accurate documentation of support activities and asset management.

Required Qualifications

  • Strong knowledge of the Windows ecosystem (OS, applications, troubleshooting).
  • Experience supporting mobile devices (iOS, Android).
  • Proven ability to diagnose and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills; able to work with all levels of staff.
  • bility to work independently while contributing to team goals.
  • Comfortable in a fast-paced environment with shifting priorities.

    • Preferred Qualifications

  • MacOS troubleshooting and support experience.
  • Familiarity with enterprise tools for device deployment and management (e.g., Intune).
  • Certifications : CompTIA A+, Microsoft certifications.
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    Deskside Support Technician • Waltham, MA, United States

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