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LIVE (video) Teller Job at Linscomb & Williams Inc. in Hoover

LIVE (video) Teller Job at Linscomb & Williams Inc. in Hoover

Linscomb & Williams Inc.Hoover, AL, United States
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Meadow Brook

500 Corporate Pkwy

Hoover, AL 35242, USA

The role of the ITM Specialist is to accurately and efficiently process teller transactions via video through the Interactive Teller Machine (ITM). This includes, but is not limited to, balance inquiries, transfers, deposits, loan payments, account research, and product information. The ITM Specialist seeks opportunities to expand customer relationships with Cadence Bank through education and tailored product and service solutions. The role involves providing customer service and support, handling requests of varying complexity, and assisting customers via CL machines at multiple locations. The position requires full ownership of customer needs, modeling standards and vision to deliver exceptional products, service, and support, and leading within the remote banking team. This is an on-site position.

How You Will Make an Impact

  • Teller Functions : Responsible for efficient, effective, and accurate teller functions processed using ITM machines, including deposits, loan payments, withdrawals, account transfers, transaction verification, and discrepancy resolution.
  • Customer Engagement : Present and explain Cadence Bank services and products, assist in financial needs, answer questions, and solve problems through attentive listening and data collection.
  • File Maintenance : Perform updates such as address changes, unlocking online banking, and debit card limits.
  • Ownership : Take full ownership of customer interactions, including callbacks and extended research.
  • Compliance & Training : Complete required compliance and training programs.
  • Process Improvement : Seek ways to streamline work processes and enhance the ITM experience.
  • Representation : Represent Cadence Bank professionally and positively.
  • Confidentiality : Maintain the confidentiality of sensitive information.
  • Respect : Treat all co-workers and customers with respect.

Who You Are

  • Preferred : One (1) year cash handling experience.
  • Thrives in a fast-paced environment with accuracy.
  • Exceptional time management skills.
  • Comfortable on camera with a friendly, professional appearance.
  • Excellent verbal and written communication skills.
  • Calm under pressure in difficult situations.
  • Experience with virtual communication tools (Skype, FaceTime, Video Conferencing).
  • Willing to be evaluated against performance standards.
  • Proactive and team-oriented attitude.
  • Willing to learn about Cadence Bank products and services.
  • Knowledgeable about digital delivery channels and able to discuss them with customers.
  • Discretion when handling confidential information.
  • Adaptable to fluctuating work demands.
  • High School Diploma or equivalent.
  • Reliable attendance.

    • We encourage applicants whose experience aligns with this role. We value diverse perspectives and are committed to an inclusive workforce.

    Qualifications

    Skills

    Behaviors

    Motivations

    Education

    Experience

    Licenses & Certifications

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer complies with federal employment laws and provides the necessary rights information to applicants.

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    Video Teller • Hoover, AL, United States