Infrastructure Support Specialist

Talascend is currently seeking a Infrastructure Support Specialist for a contract opportunity in Glendale, AZ.

SUMMARY :

The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

RESPONSIBILITIES :

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
• Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices / job sites for short term project support
• Provides proactive and timely support to executives and VIPs

BASIC QUALIFICATIONS :

ADDITIONAL INFORMATION :