IT Help Desk Support Engineer

Helpdesk Support Engineer

We are looking to expand our team of superstars.

At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry.

While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.

Become part of a team built on :

Integrity – Doing the right thing even when no one is watching.

Dedication – Taking ownership and seeing things through to completion.

Positive Attitude – Approaching every situation with an optimistic attitude.

Team Oriented – Always working together for the betterment of each individual and the organization.

Fun – Taking ourselves less seriously and laughing often.

Position :

As a Helpdesk Engineer you will be a member of a team that fields incoming support requests, manages ticket queues and works with clients over the phone to provide outstanding technical support.

Duties :

This position will include the following duties at a minimum :

• Manage tickets using our ticketing system (Autotask)
• Manage endpoints using AEM (Autotask Endpoint Management)
• Remote support
• Monitoring
• Reporting
• Backup monitoring
• Workstation & laptop builds
• New phone configurations
• Phone deployment assistance
• Antivirus system management
• Behind the scenes work for clients
• On-site support for large office moves / configurations
• On call rotation

The successful applicant will possess the following skills :

You must :

Additional information :

Requirements

Three years of experience working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.

Benefits