Parts Technical Support AgentVirtualVocations • Springfield, Massachusetts, United States
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Parts Technical Support Agent
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Parts Technical Support Agent to provide technical expertise related to parts within a fast-paced customer support environment.
Key Responsibilities
Process requests and document them using an internal incident management system
Find solutions for dealers to reduce machine down times in collaboration with team members
Research issues and provide accurate part identification information for corrective actions
Required Qualifications
Associates Degree in Agriculture, Construction, or mechanical / technical science with three years of relevant experience, or equivalent experience in lieu of a degree
Minimum one year experience with daily usage of Windows-based computer systems
Minimum typing speed of 35 WPM
Ability to work flexible hours as business needs dictate
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Technical Support • Springfield, Massachusetts, United States
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