Global Clinical Applications Specialist II

Description

The Global Clinical Applications Specialist II (CAS II) is responsible for end-to-end product ownership and contributing to worldwide serviceability throughout the entire product lifecycle-from successful launches to effective obsolescence management. This role combines complaint handling process, investigation management, technical support excellence including coaching, and contributing to service projects to foster cross-functional alignment, accelerate customer issue resolution, enhance long-term product performance in the field and respond to strategic priorities while addressing regional market dynamics.

Working in close cross functional collaboration with R&D, Marketing, Manufacturing / Supply Chain / QA, Vigilance and regional (local) teams, this role ensures service strategy definition for the Franchise, operational execution, technical proactivity, and continuous improvement across the product lifecycle to optimize field support and operational excellence, and therefore reach business growth expectations and enhance customer experience.

Applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.

Individual contributor, no direct responsibility for leading others.

Facilitate consensus with external parties to bioMerieux through adaptable approaches that rely on explanation and occasionally on persuasion, while encouraging flexibility and compromise where there is a common interest to find solutions.

Make minor changes in existing processes and occasionally identify problems and adapt or modify working methods in own role to increase efficiency in day-to-day activities. Problems and issues may be only vaguely defined and require understanding and consideration of other disciplines and job areas.

Possesses a broad understanding of service operations, with growing expertise in coordination and efficiency

Primary Duties

Investigation & Technical support ownership

• Manage technical support requests and customer complaints from subsidiaries and Distributors : Provide leadership in delivering effective technical support to subsidiaries and distributors
• Promote proactive troubleshooting and technical coaching to local ®ional support teams
• Share best practices and contribute to project transformation and continuous improvement initiatives based on trend analyses
• Manage and coordinate end-to-end technical investigations with Manufacturing, R&D, and Quality
• Contribute to the Field Action process : contribute in audit preparation - Participate to audit. Follow CAPA activity relative to technical complaints. Participate to FA boards
• Establish and maintain ERP certification : Meet quality plan standards and all departmental KPIs, including those with impact on CHP and service

Service Project Execution & Strategy

H ypercare & Lifescience Management

Experience

Clinical laboratory experience in Microbiology, Molecular Biology and / or Immunoassays experience preferred.

Knowledge, Skills & Abilities

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BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected] , or by dialing 711 for access to Telecommunications Relay Services (TRS).