Patient Services Representative

Patient Service Representative

Come join our team as a full-time Patient Service Representative with BJC Medical Group in Cardiology located in Creve Coeur. This is a rare opportunity to join a great team!

Outpatient 40-Hours per week Day Shift Benefit Eligible NO CALL NO WEEKENDS NO HOLIDAYS

Overview BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994 BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Advanced Cardiac Care of St. Louis is a physician practice located on the campus of Missouri Baptist Medical Center in Town and Country, Missouri.

Role Purpose

The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and / or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

Responsibilities

• Handles telephone calls from patients and staff forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations collects payments and records data.
• Performs data entry of service charges to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert answers general and technical questions from other staff members helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.

Minimum Requirements

Education High School Diploma or GED Experience 2-5 years

Preferred Requirements

Experience 5-10 years

BJC Total Rewards At BJC were committed to providing you and your family with benefits and resources to help you manage your physical emotional social and financial well-being. Comprehensive medical dental vision life insurance and legal services available first day of the month after hire date Disability insurance