Parts Customer Care Rep

Parts Customer Care Representative

Be part of an innovative, technology-driven and growing organization! As one of the world's largest lift truck manufacturers, our innovative and diverse workforce is dedicated to defining the future of the material handling industry. With more than 20 manufacturing facilities worldwide and over 500 retail locations in 80 plus countries, we take pride in providing our customers a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. At Crown, we know that our employees are the driving force behind our success. We support our employees and their professional goals because an investment in our people is an investment in our future.

Job Duties :

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns / requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications :

Preferred Qualifications :

Work Authorization : Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.

Compensation and Benefits : Crown offers an excellent wage and benefits package for full-time employees. Benefits include :

EOE Veterans / Disabilities