Talent.com
Customer Strategy & Operations Associate
Customer Strategy & Operations AssociateLightyear • NYC, NY, US
Customer Strategy & Operations Associate

Customer Strategy & Operations Associate

Lightyear • NYC, NY, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

The Company :

  • Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises.
  • Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton.

Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.   The Position :

  • As a Customer Strategy & Ops (CSO) Associate, you will sit at the intersection of our customers, product, and go-to-market teams.
  • You’ll guide customers through the full lifecycle with a focus on training, enablement, renewals, and identifying / driving expansion opportunities.
  • You’ll spend time ensuring that our customers achieve successful outcomes and work cross-functionally with our Sales, Operations, and Product teams.   As the first CSO hire, you will help refine and execute the foundational playbooks, tooling, and processes that scale Lightyear’s customer experience.
  • This role is designed to grow into the right hand of the Head of Customer Success, with significant growth in responsibility and compensation over time.    This position will be full-time and fully remote with competitive total cash compensation ranging from $115-135k based on experience and additional equity compensation.   Key Responsibilities   Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders Deliver relevant training and enablement materials to customers to ensure they have confidence and success with the Lightyear platform Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and customer case studies Prepare and deliver quarterly business reviews that connect customer goals with Lightyear’s product impact Directly impact GDR and NDR by owning customer renewals, proactively identifying account risks, and leading opportunities for expansion in partnership with Sales Advocate for customers internally, influencing product and operations decisions   Ideal Qualifications   2+ years experience post undergrad at a top-tier consulting, investment banking, startup, or comparable operationally intensive experience Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment Strong communication, presentation, and relationship-building skills High degree of comfort with Excel including the ability to spot trends, interpret reports, and refine / build dashboards Bonus if located in Austin (Hiring Manager is based in Austin) Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Strategy Associate • NYC, NY, US

    Job_description.internal_linking.related_jobs
    Senior Associate, Product Management - Customer Services & Strategy (US Card)

    Senior Associate, Product Management - Customer Services & Strategy (US Card)

    USA Jobs • New York, NY, US
    serp_jobs.job_card.full_time +1
    Senior Associate, Product Management - Customer Services & Strategy (US Card).Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Manager of Site Operations MRF

    Manager of Site Operations MRF

    Interstate Waste Services • Rumson, NJ, US
    serp_jobs.job_card.full_time
    Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, Ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Retail Operations Strategy Lead (Equity + Travel)

    Retail Operations Strategy Lead (Equity + Travel)

    Bandit Running, Inc. • New York, NY, United States
    serp_jobs.job_card.full_time
    A leading running apparel brand is seeking a Manager of Retail Operations in New York City.This full-time, in-office role involves optimizing retail strategies, collaborating across teams, and mana...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Managing Associate : Strategy, Growth & Impact

    Managing Associate : Strategy, Growth & Impact

    EPIP • New York, NY, United States
    serp_jobs.job_card.full_time
    Next Street is seeking a Managing Associate to lead engagements that serve small businesses and nonprofits.The ideal candidate will have 5-7+ years of experience in professional services and a pass...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technology Transactions Associate - Mount Sinai Innovation Partners

    Technology Transactions Associate - Mount Sinai Innovation Partners

    Icahn School of Medicine at Mount Sinai • New York, NY, US
    serp_jobs.job_card.full_time
    We are seeking a driven technology transaction professional for a position within Mount Sinai Innovation Partners (MSIP), the technology and commercialization office of the Mount Sinai Health Syste...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Advisor Consultant

    Advisor Consultant

    Four Springs Capital Markets • Wall Township, NJ, US
    serp_jobs.job_card.full_time
    About Four Springs Capital Markets.Four Springs Capital Markets (“FSCM”) is the distribution arm of Four Springs TEN31 Xchange. Founded in 2008, the firm is a long-standing participant i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Strategy and Operations Associate

    Strategy and Operations Associate

    Via • New York City, New York, USA
    serp_jobs.job_card.full_time
    Via is using technology to transform transportation around the world.From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.Strat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Strategy & Operations Contractor

    Strategy & Operations Contractor

    Abacus Service Corporation • New York, NY, US
    serp_jobs.job_card.full_time
    The Retail Operations Associate will support the management of the retail partnerships pipeline, ensuring the smooth onboarding and successful scaling of new merchants on the platform.This role wil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Global Customer Operations Strategy & Experimentation Leader

    Global Customer Operations Strategy & Experimentation Leader

    Jobgether • Staten Island, NY, US
    serp_jobs.job_card.full_time
    Global Customer Operations Strategy & Experimentation Leader.The Global Customer Operations Strategy & Experimentation Leader will shape the future of customer operations by blending strategy, inno...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Associate, Media Operations

    Senior Associate, Media Operations

    IPG Mediabrands • New York, NY, United States
    serp_jobs.job_card.full_time
    KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients.We turn 'action' i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Strategy Associate — Tech Transformation & Analytics

    Strategy Associate — Tech Transformation & Analytics

    JPMorganChase • New York, NY, United States
    serp_jobs.job_card.full_time
    A leading financial institution in New York is seeking a Strategy Associate to shape the adoption of transformative technologies. This role involves influencing enterprise priorities and guiding tra...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Strategy & Operations Lead, CPG

    Sales Strategy & Operations Lead, CPG

    Pinterest • New York, NY, United States
    serp_jobs.job_card.full_time
    Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to br...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Provider Enrollment Associate

    Provider Enrollment Associate

    Med-Metrix • Red Bank, NJ, US
    serp_jobs.job_card.full_time
    The Provider Enrollment Associate is responsible for credentialing / enrolling new and established health care providers and maintenance of required information. Communicates with providers to explain...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Strategy & Operations Associate

    Sales Strategy & Operations Associate

    LinkedIn • New York City, New York, USA
    serp_jobs.job_card.full_time
    Sales Strategy & Operations Associate.This role will be based in New York City San Francisco or Sunnyvale depending upon which location the applicant chosen for the role is currently residing.A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Associate Director, Experience Strategy

    Associate Director, Experience Strategy

    RAPP • New York, NY, United States
    serp_jobs.job_card.full_time
    RAPP New York is looking for an Associate Director, Experience Strategy to join our award-winning Experience Strategy team. We are RAPP - world leaders in activating growth with precision and empath...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Onsite Coordinator

    Onsite Coordinator

    Cosmopolitan Staffing Services • Middletown, New Jersey, United States
    serp_jobs.job_card.full_time
    Onsite Coordinator Employment Type : Full-Time Pay Rate : $20-$22 1st Shift : 6 : 30am to 3 : 30pm; Monday - Friday Start : Immediately Location : Middletown, NJ We are seeking a highly organized and depend...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Manager, Customer Engagement Strategy and Operations

    Senior Manager, Customer Engagement Strategy and Operations

    ServiceNow • New York City, New York, USA
    serp_jobs.job_card.full_time
    The Customer Engagement team partners with executives on our 360-degree approach to customer partner and internal employee engagements. The team collaborates with senior principals across the compan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Hackensack, New Jersey
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted