Front Desk Supervisor

Front Desk Supervisor

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

The Hilton University of Florida Conference Center, located on southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel is newly renovated and features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to "being the difference" by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid Global Hospitality. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!

We are seeking a motivated and experienced Front Desk Supervisor to join our team at the Hilton University of Florida Conference Center Gainesville. As the leader of our Front Office team, you will play a vital role in ensuring exceptional guest service and a smooth operation. You will provide guidance and leadership to your team, ensuring they deliver consistent quality customer service and uphold the Pyramid Hotel Group's high standards.

Responsibilities

• Leadership and Communication :
• Provide clear and effective verbal and written communication to motivate and guide your team.
• Conduct performance evaluations and offer constructive feedback for continuous improvement.
• Foster a positive and collaborative work environment within the Front Office.
• Guest Service :
• Greet guests warmly and professionally, making them feel welcome and valued.
• Handle the registration process efficiently and accurately, utilizing the hotel's computer system.
• Assist guests with room selection based on their needs and preferences.
• Remain calm and composed during busy periods and emergency situations.
• Effectively resolve guest concerns and complaints to ensure their satisfaction.
• Financial Management :
• Handle cash transactions accurately and balance the assigned house bank.
• Accept and process various forms of payment, including vouchers, traveler's checks, and foreign currency.
• Post charges to guest rooms and house accounts accurately using the computer system.
• Administrative Duties :
• Answer the phone in a friendly and professional manner.
• Input and retrieve messages for guests using the computer system.
• Manage guest mail, packages, and faxes.

Additional Responsibilities :

Qualifications :

We offer a competitive salary and benefits package, including health insurance, paid time off, and career development.