Sales Support Specialist

Description

As a Sales Support Specialist, you’ll partner with clients and our internal team to support corporate accounts and ensure a seamless customer experience. You’ll manage orders, deliver excellent service, and leverage our platforms for efficiency.

This role goes beyond traditional support—our team receives in-depth training to become experts. You'll gain strong product knowledge, represent our brand with confidence, and help drive client success in a fast-paced, high-impact environment.

Key Responsibilities

• Support order management and processing by working with customers to ensure prompt product delivery
• Learn and understand client operational structure and adapt company platform(s) to meet needs
• Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
• Establish and maintain consistent communication methods and cadence with clients
• Become an expert in Gearcor products and their relevance to clients
• Work collaboratively with cross-functional teams to create an excellent client experience
• Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
• Other duties as needed to create an exceptional experience for our stakeholders

Skills Knowledge and Expertise

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits :

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

#ZR

The Columbia Safety & Supply family of companies is a group of global industrial distributors focusing on safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team of 200, headquartered in the United States, with locations strategically placed in Missouri, Georgia, Texas, California, New York & Ontario.

We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear ExpertsⓇ that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.

We are an INC Magazine Best Place to Work and an INC 500 company. We are seeking high performers with a drive for producing top-notch work with excellent attention to detail.

Our team has built an energetic and motivating work environment - we take pride in creating a workspace where you can succeed and have a good time while doing it. Our teammates enjoy perks like

Strong connections between teammates in our business allows dedication to our mission and supports each employee’s personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success.

If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!

Learn more about our brands :

GME Supply is a global distributor of fall protection, lifting & rigging gear, safety equipment, niche electronics, and safety supplies for industrial clients in the markets of tower, oil and gas, wind generation, confined space, search & rescue, and more.

Columbia Safety is a industrial distribution company focused on regional and national clients in industries like general contracting, construction, steel, concrete, HVAC, etc.

SafetyLMS is a training company focused on the education and safety of those working at height. The SLMS portfolio boasts a flexible calendar and long-standing industry trainers for exceptional in-person, on-site, online, and white paper training offerings. We work with clients to develop a program that meets the needs of our clients and industry demands.

GME Wireline focuses on the fiber cabling and connections aspect of working at height- including those working on cell phone towers, local municipalities, etc. This portfolio brand is a long-standing provider for the niche demands of the underground and leave behind pieces of the at-height industries that keep us connected.

Gearcor teammates are providing customized workwear and safety clothing connections to the at-height industries we serve. Providing Arc-flash and FR-rated apparel, footwear programs, and custom logo workwear. This team provides specialized options that keep clients safe while adding value through client branding - keeping their employees recognizable as industry leaders in their fields. Specifically, this team focuses its expertise on serving global wind energy clients and their niche demands.

Team1 is a group of experts traveling North America providing professional rescue and safety training. This group continually earns the honor of being the preferred and primary trainer for industry-leading Wind Energy clients throughout Canada. These experts are focused on expansion in order to become this same quality resource for similar markets in the US.

We train our employees to be experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.

Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization!

Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job. Duties, responsibilities, and activities may change at any time with or without notice.