Transplant Financial Coordinator - Transplant Administration - Frost Street - Day - Full Time

Hours : Shift Start Time :

8 AM

Shift End Time : 4 : 30 PM

AWS Hours Requirement :

8 / 40 - 8 Hour Shift

Additional Shift Information :

Weekend Requirements :

No Weekends

On-Call Required : No

Hourly Pay Range (Minimum - Midpoint - Maximum) :

$26.130 - $32.670 - $36.590

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

The Transplant Financial Coordinator plays an integral role in assisting patients with the critical function of financial planning for their transplant surgery, VAD implant, and future medical needs as well as assuring transplant department billing compliance. The primary responsibility of the Transplant Financial Coordinator is assessing patient's insurance coverage and financial situation for transplantation and immunosuppressant drug coverage. The Transplant Financial Coordinator is also a key member of the transplant program and must provide up to date and accurate input on patient financial clearance for transplantation and VAD implants during department staff meetings, selection meetings, huddles, etc.

Required Qualifications

• H.S. Diploma or Equivalent
• 5 Years Experience in medical billing (hospital and / or professional), processing financial transactions and / or finance related field

Preferred Qualifications

Essential Functions

Serves as an exemplary customer service role model by demonstrating a positive, caring attitude to all patients, guests, fellow Sharp HealthCare employees, external contacts, and physicians while promoting teamwork in the accomplishment of Department and Hospital goals.

Assists Team Leader with staff development in customer relations by increasing employee awareness when areas for improvement are observed. Identifies and recommends methods that would improve existing service and opportunities for service recovery.

Meets with transplant candidate, potential living donors and / or family to explain insurance coverage, treatment costs, and hospital billing policies. Ensures that adequate insurance benefits or funding arrangements are in place prior to transplant. Consistently document all interactions with patients and family members.

Provides quality service to patients by providing comprehensive and ongoing financial counseling. Serves as a resource to transplant candidates and their families and living donors regarding transplant payor benefits, billing issues, alternative funding options, and personal financial responsibilities regarding the transplant.

Assists transplant candidates in meeting expenses for transplants by providing guidance on fundraising, completion of Medicare / Medicaid / disability applicants, indigent funding, etc.

Perform post-transplant billing counseling services to patients, including discussion of benefits and financial concerns. Confirm patient post-transplant insurance coverage, obtain, verify, and update insurance, financial, statistical, and demographic information.

Is at workstation, ready to work, from scheduled start time through end of shift, except for designated breaks.

Assists in other finance transplant areas to relieve temporary backlogs in work flow. Accepts new assignments, changing workloads, schedule changes, and / or deviations from standard work days with a positive attitude, assisting with the smooth transition and / or implementation of new and existing procedures.

Prepare and attend transplant selection committee meeting; present and discuss financial issues pertaining to patients that are being presented for transplant listing and surgeries.

Complete all other job duties as assigned by direct management.

Performs all functions of a Transplant Financial Coordinator in a manner that demonstrates exceptional understanding and proficiency. Functions include :

In conjunction with the Team Leader, assures complete and accurate insurance information is obtained on all transplant patients and maintains current transplant authorization on an all listed patients by completing quality assurance worksheets which help identify areas for improvement and positive reinforcement.

In the absence of the Team Leader, performs the leadership functions required to maintain departmental coverage and operations within established policies and guidelines. Informs Team Leader of special occurrences and / or staff issues in a timely manner.

Assists in the orientation and technical training of new employees or employees new to a position / area (checklists are completed). Continuing education is provided by developing and delivering two staff in-services per year. Serves as Team Leader support to staff on a daily basis by assisting staff when questions arise and addressing staff concerns as they occur.

Demonstrates safe work practices, uses proper body mechanics when lifting, reaching, pushing or moving objects. Identifies, corrects and / or reports unsafe work conditions immediately. Follows Hospital protocol in the event of a work-related injury to self or staff member. Is familiar with Department fire and disaster protocol. Attends Hospital safety fair.

Maintains current knowledge and application of all Hospital legal requirements as they pertain to the Transplant Finance Department, insurance guidelines and regulations, and Department policy changes. Incorporates Sharp Mission, Values, and Philosophy in daily work practices. Insurance manuals are kept current.

Maintains current knowledge of Medicare and Medicaid rules or any legislation affecting the transplant patients. Continually network with other Transplant Financial Access Specialist, Transplant Financial Coordinators, organizations, and centers to expand knowledge and understanding of the transplant process.

Accepts coaching and counseling in a positive, productive manner. Identifies own need for skills training and practice opportunities. Accepts interpersonal differences and cooperates with other employees. Accepts responsibility for own actions, personal growth, and development.

Knowledge, Skills, and Abilities

Sharp HealthCare is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class