Information Technology Support Technician (Pittsburgh)

Key Responsibilities

• Provision, configure, and deploy new Windows 10 / 11 laptops, desktops, and peripherals with Intune enrollment and policy compliance.
• Decommission old devices, securely wiping data, updating inventory, and ensuring compliance with IT security standards.
• Manage device enrollment and authentication through Entra ID (Azure Active Directory), including conditional access and identity-based policies.
• Apply and maintain Group Policy Objects (GPOs) for user and device configuration across the environment.
• Implement and monitor BitLocker encryption, antivirus, and vulnerability management tools to ensure secure endpoint operations.
• Conduct regular vulnerability scans, remediate risks, and apply security patches in coordination with IT security.
• Maintain and update device imaging processes, supporting SCCM, MDT, or other deployment tools as needed.
• Track assets in IT inventory systems with accuracy and accountability.
• Troubleshoot and resolve issues related to Intune compliance, domain / Entra ID connectivity, and user access.
• Support project-based deployments, refresh cycles, and IT initiatives as assigned.
• Provide clear documentation of processes, configurations, and troubleshooting steps.

Requirements

Preferred Qualifications