Hospitality Associate Cafeteria MidCity

JOB PURPOSE OR MISSION : Receives and records cash and / or charge payments. Balances cash receipts against register tape on a daily basis for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A : Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS :

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B : Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

CRITERIA C : Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

CRITERIA D : Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his / her job performance.

PERFORMANCE STANDARDS

CRITERIA E : Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

CRITERIA F : Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to :

1. Receives, records and balances cash or charge payments from customers.

PERFORMANCE STANDARDS :

2. Serves food to customers and maintains clean work areas.

PERFORMANCE STANDARDS :

3. Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS

Previous cashier experience preferred.

EDUCATIONAL REQUIREMENTS

High School Diploma or GED preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Knowledge of cash management principles and / or procedures. Account balancing skills.

HIPAA REQUIREMENTS :

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position.

SAFETY REQUIREMENTS :

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to : Incident reporting, handling wastes, sharps and linens, PPE, exposure control plan, hand washing, and environment of care.