Technical Support Specialist

Title : Technical Support Specialist

Department : Information Technology Services

Duration : Indefinite

Employment Status : Non-Exempt Full Time 40 hours per week

Job Summary

Under the direction of the Director of User Experience the Technology Support Specialist is part of the Client Support team works independently and supports and manages the Colleges standard client hardware and software systems providing first and second level end-user support. This positions primary responsibilities include troubleshooting and resolving support calls configuring standard hardware and software maintaining an inventory of maintenance resources assisting with technology purchases and training of student employees.

This position is represented for purposes of collective bargaining by SEIU.

Job Duties

• 20% - Troubleshoot and effectively resolve support calls for college-owned and supported technologies with expertise in Windows OS configuration support and management. Work with other members of the Client Services team to test establish and maintain standard practices processes and technical components. - (Essential)
• 20% - Automated and manual configuration and installation of computing hardware and software. Maintain an adequate inventory of standard hardware (computers monitors printers) and spare parts to allow efficient resolution of hardware troubleshooting calls. - (Essential)
• 25% - Work with members of the Purchasing team to obtain quotes approvals and place orders for technology purchases. Work with other ITS staff to advise campus members on technology purchases. Work with other members of the Client and Purchasing teams to manage and track software licenses. - (Essential)
• 25% - Building and maintenance of servers in support of client and / or IT services. Providing first-level wiring infrastructure support. Configure and support campus telecommunications systems. - (Essential)
• 10% - Back-up front line Helpdesk staff sharing in training of student workers. Write documentation and knowledge base articles on applications and procedures. - (Essential)

Minimum Qualifications

Preferred Qualifications

EXPECTED HIRING RANGE : $28.32 / hr-$36.00 / hr

If you are offered this position at Occidental College your final base salary compensation will be determined based on factors such as skills education experience and / or geographic addition to those factors Occidental complies with applicable pay equity laws and considers internal equity among current employees when developing the final offer. Please keep in mind that the range mentioned above is the base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1