Digital Business Associate Manager (Risk and Operations)

Summary of Job Description :

The, Digital Business Associate Manager (Risk & Operations), reporting directly to the Vice President of Digital Business & Guest Care, is responsible for helping to protect the integrity and operational health of Panda’s high-impact, consumer-facing loyalty program and ensure strong team operations as a whole. This position supports scalable growth, reduction of fraud and abuse, and effective delivery of digital and care experiences.

You’ll get a chance to :

Rewards Risk Monitoring & Prevention

• Monitor loyalty program activity to identify, investigate, and address patterns of fraud, abuse, and system exploitation. Maintain rules, alerts, and dashboards to proactively detect anomalies in redemptions, account usage, and rewards behavior. Partner with app development and Guest Care teams to escalate and resolve issues impacting customer trust and program value. Recommend policy and process changes to safeguard the loyalty ecosystem.

Budget Ownership & Financial Operations

Operational Problem Solving and Root Cause Analysis

Process Governance & Operational Excellence

Team Operations & Planning

How we reward you :

Your background and experience :

Pay Range : P3 : $90,000 - $126,500 / Annual

Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here :

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to   TASupport@PandaRG.com .