Associate, IT Infrastructure Generalist

Description

Are you mission-driven and passionate about helping others succeed?

Do you strive to lead, follow, and act with integrity?

Are you the one who honors your commitments?

Is building trusting relationships an integral part of why you do what you do?

Do you push limits and challenge the status quo?

If you answered YES , keep reading to discover how you can significantly contribute to Team USA's success!

Here's a summary of responsibilities :

We are seeking a motivated and technically skilled Associate IT Infrastructure Generalist to support and maintain our core IT infrastructure systems. This role is ideal for someone with hands-on experience across multiple infrastructure domains including server administration, networking, end-user support, and systems monitoring. The ideal candidate will bring practical experience with Microsoft technologies, virtualization platforms, and basic server and network hardware maintenance.

Here’s how you’ll have an impact :

• Provide day-to-day support and troubleshooting for core IT systems including Active Directory, Exchange (on-premises or O365), and Microsoft Office Suite.
• Basic experience configuring and troubleshooting Azure, Amazon AWS, and / or Google cloud platform services and applications.
• Tier 3 liaison between infrastructure team and service desk.
• Assist in the management of virtual machines using VMware.
• Perform basic network troubleshooting, including connectivity issues, switch / router diagnostics, wireless diagnosis, and cable installations.
• Support the setup and maintenance of Uninterruptible Power Supply (UPS) systems and perform battery checks and replacements as needed.
• Support the installation and removal of physical hardware including servers, switches, access points, firewalls, UPS equipment, and network cabling.
• Preferred experience monitoring IT infrastructure using tools like WhatsUp Gold, responding to alerts and escalating issues when appropriate.
• Assist in user account management, group policy administration, and email configuration tasks.
• Document standard operating procedures and maintain accurate records of system configurations and incidents.
• Participate in IT projects, system upgrades, patch management, and other infrastructure improvement efforts. On call as required.
• Maintain an organized and secure IT environment in compliance with company policies and procedures.
• Documentation and knowledge base experience using Microsoft office products including but not limited to Visio.
• Other duties as assigned.

Here are the skills and experience you'll need to be effective :

Here are the tools, equipment, & conditions :

Here's where you'll work :

Colorado Springs Headquarters

Here's some more information you need to know :