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Front Office Manager
Front Office ManagerStepStone Hospitality Inc. • Des Moines, IA, US
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Front Office Manager

Front Office Manager

StepStone Hospitality Inc. • Des Moines, IA, US
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Job Description

Job Description

Description :

The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Front Office Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills.

Administration

  • Maintain standards of quality guest service.
  • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department

paper.

  • Develop short- and long-term financial and operational plans for the guest service department that relate to

    • the overall objectives of the hotel.

  • Participate in the preparation of the annual hotel budget.
  • Increase level of guest satisfaction by delivery of an exceptional product through employee development.
  • Review the reservation function to maintain the highest possible room occupancy and average daily rate

    • through suggestive selling by associates.

  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and

    • guest security.

  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

    • Support

  • Must have a comprehensive knowledge of the English language to effectively communicate with guests,

    • associates, and vendors.

  • Ability to assist with the design and preparation of statistical reports and presentations as needed.
  • Ability to accurately report information.
  • Ability to assist with various accounting department tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.

    • Personal Effectiveness

  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

    • Requirements :

    These are required of every associate.

  • Minimum lifting of 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, typing.
  • Minimum pulling of 20 pounds.
  • Other duties may be assigned.

    • Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE / M / F / D / V

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