Technical Support Specialist

Technical Support Specialist

Job Locations

US-MS-Brandon

Job ID

2025-4124

# of Openings

Category

Customer Service / Support

Type

Regular Full-Time

Overview

Reporting to the Regional Distribution Center Manager for Scag Power Equipment in our Brandon, Mississippi office, this employee will be working with our SCAG customers and dealers, and maintaining additional documents and processes.

Responsibilities

C ustomer Support

• Handle customer technical support calls, e-mails, phone calls, etc.
• Handle Pro-Gold Dealer contacts.
• Communicate with and assist Scag Territory Managers with service, warranty and parts concerns as needed.
• Assist distributors, dealers and end users with machine troubleshooting, parts questions and concerns.
• Management, distribution, resolution of any complaints.
• The right candidate may have the opportunity to manage a group of Field Service Technicians.

Warranty

Miscellaneous

Qualifications

Must possess excellent communication skills (written, verbal, and presentation).

Must be detailed-orientated, organized, and able to multitask on various projects.

Must be self-motivated and demonstrate the ability to work autonomously and with energy and purpose.

Works well in a cross-functional team environment, must be a team player and customer focused.

Ability to create an environment of trust and always exhibit a positive attitude.

Associate Degree in Technical Service or equivalent combination of education and experience in related field preferred;

A minimum of 2-3 years of related experience;

High School Diploma

Metalcraft of Mayville is an Equal Opportunity Employer :

Minorities, Women, Veterans, Disabilities

PM17