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BHBH Care Coordinator

BHBH Care Coordinator

Pala Band of Mission IndiansPala, CA, US
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Job Description

Job Description

Salary :

Title : BHBH Care Coordinator

Department / Division : Social Services

Status : Full-Time / Monday Friday, 8 : 00 AM 4 : 30 PM (evenings and weekends as needed)

Salary : Hourly / DOE

Supervisor : BHBH Program Manager, Social Services Director

Subordinates : None

POSITION SUMMARY :

The BHBH Care Coordinator provides intensive case management and housing-focused care coordination for individuals and families currently experiencing or at high risk of homelessness. The coordinator plays a key role in connecting clients to stable housing, supportive services, and long-term wellness through a culturally responsive, trauma-informed approach.

The position is embedded within a tribal wraparound team and collaborates with Indian Health Services, Behavioral Health, Courts, Parole / Probation, Child Welfare, and other tribal and community-based agencies to promote housing stability, self-sufficiency, and access to essential services.

PRIMARY DUTIES AND RESPONSIBILITIES :

  • Maintain a caseload of 1215 clients, ensuring at least 14 hours of monthly service contact per client, including weekly face-to-face visits.
  • Conduct thorough intakes within two (2) weeks of referral, identify immediate needs, and begin developing an individualized care plan.
  • Within 30 days, complete a Plan of Care (POC) and 24-hour Crisis Plan based on client strengths, cultural values, and housing needs.
  • Collaborate with housing providers, landlords, and agencies to secure and maintain permanent housing placements.
  • Assist clients in completing housing applications, gathering documentation, and navigating housing authority or tribal housing processes.
  • Provide tenancy support services, including budgeting, life skills, communication with landlords, and eviction prevention strategies.
  • Coordinate transportation for appointments and emergency services as needed.
  • Facilitate access to supportive services, including mental health, substance use treatment, benefits enrollment, and vocational programs.
  • Monitor service delivery and act as liaison between the client, family, and team to ensure quality and consistency.
  • Maintain up-to-date, strength-based client records and complete all documentation in a timely manner.
  • Attend and participate in tribal and county housing case conferencing, team meetings, and interagency collaborations.
  • Conduct home visits and field-based outreach to support client engagement and housing retention.
  • Identify and advocate for culturally responsive resources that reflect the needs of Native families and individuals.
  • Assist with community education and outreach related to housing stability and homelessness prevention.
  • Support the development and implementation of housing-related programs and policies within the Tribe.
  • Participate in required training, staff development, and reflective supervision.
  • Other duties as assigned.

SECONDARY DUTIES AND RESPONSIBILITIES :

  • Analyze complex problems and develop culturally appropriate, solution-focused plans.
  • Manage detailed records, data collection, and client communications effectively.
  • Interpret housing regulations and funding requirements to support client eligibility and program compliance.
  • Provide input into program design and continuous improvement based on client outcomes.

    • KNOWLEDGE, SKILLS, CERTIFICATIONS AND ABILITIES :

  • Knowledge of housing-first and trauma-informed care models, especially in serving individuals and families experiencing or at risk of homelessness.
  • Familiarity with local housing systems, public benefits, and supportive services.
  • Strong interpersonal and communication skills to engage with clients, community partners, and landlords.
  • Ability to work independently with strong follow-through, while contributing to a collaborative team environment.
  • Ability to maintain accurate documentation, case notes, and timely reporting.
  • Cultural sensitivity and respect for Native communities; support for tribal values and philosophies.
  • Basic computer skills for data entry, communication, and use of case management systems.
  • Must maintain confidentiality and follow ethical guidelines at all times.
  • Previous experience working with Native American communities or vulnerable populations preferred.

    • MINIMUM QUALIFICATIONS :

  • Bachelors or Masters Degree in Social Work, Human Services, Sociology, Criminal Justice, or a related field preferred. In lieu of a degree, four (4) years of relevant experience in housing navigation, case management, or supportive services may be considered
  • Minimum of one (1) year of relevant experience in housing navigation, case management, or supportive services.
  • Experience working in or alongside tribal communities is highly preferred.
  • Demonstrated commitment to equity, social justice, and trauma-informed care.
  • Must maintain strict confidentiality regarding all tribal and client matters.

    • OTHER REQUIREMENTS :

    All employees are expected to follow the Tribal Employee Handbook of the Pala Band of Mission Indians and must adhere to any additional applicable addendums.

    SUBMIT APPLICATION TO :

    Jobs - Pala Tribe

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    Care Coordinator • Pala, CA, US