Communications Agent
Bold MKSaint Louis, MO, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProven experience in a customer service or communications role, preferably in a fast-paced environment. Excellent verbal and written communication skills with a strong attention to detail. Ability to manage multiple tasks and prioritize effectively in a high-pressure setting. Strong interpersonal skills and a customer-centric approach to problem-solving. Familiarity with customer relationship management (CRM) software and communication tools. Ability to work collaboratively within a team while also being self-motivated and proactive. Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement
Job Description
Job Description
Description
Job Title : Communications Agent
Location : Saint Louis, MO
Job Type : Full-time
We are seeking a dynamic and dedicated Communications Agent to join our team. In this role, you will be the pivotal point of contact for our clients and prospects, ensuring that all communications are clear, concise, and timely. Your primary responsibility will be to manage incoming inquiries through phone calls, emails, and social media channels, providing outstanding customer service that fosters positive relationships with our clients.
Key Responsibilities
- Manage and respond to customer inquiries across multiple channels including phone, email, and social media.
- Develop and maintain effective communication strategies to enhance client engagement and satisfaction.
- Gather customer feedback and report trends to improve overall communication practices and service delivery.
- Collaborate with marketing and customer support teams to align communication efforts with brand initiatives.
- Create, edit, and distribute internal and external communications to ensure clarity and consistency in messaging.
- Monitor and track communications metrics to identify areas for improvement and implement best practices.
Skills, Knowledge and Expertise
Benefits
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Communication • Saint Louis, MO, US