Order Processor

Parts Sales Agent

The Parts Sales Agent is responsible for the accurate and timely processing of parts orders and warranty claims, ensuring a smooth customer experience from order intake to fulfillment. This position manages the receipt, verification, and entry of customer orders, proactively tracking their status and communicating updates regarding delivery schedules. Maintaining precise records of pricing, shipping dates, inventory levels, and transaction details is essential to the role. Using a specialized database or tracking system, the Parts Sales Agent oversees all aspects of parts sales and warranty distribution.

Key Responsibilities :

• Receive and confirm parts orders, checking inventory availability in the accounting platform.
• Verify that customers are within their credit terms and clearly communicate order information.
• Enter orders into the accounting system and coordinate effectively with warehouse teams.
• Provide accurate shipping quotes for customer inquiries and orders.
• Prepare shipping labels and manage documentation for outgoing shipments.
• Generate sales orders and invoices for all processed transactions.
• Monitor customer credit terms and initiate credit memos for product returns as needed.
• Organize and maintain daily files related to inventory and customer transactions.
• Digitally archive and upload relevant documents to company cloud storage.
• Communicate regularly with customers by phone and email, delivering prompt and professional service.
• Respond to customer inquiries, address issues, and process purchase orders in a courteous manner.
• Provide up-to-date inventory information on request.
• Collaborate with the Service Manager and warehouse staff to ensure efficient order management and inventory synchronization.

Requirements Qualifications :