Customer Delivery Lead

Customer Delivery Lead

UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands. Working at the leading edge of technology, UneeQ is fast paced and constantly evolving. We are a remote-first workplace and have people located in New Zealand, the USA, Australia, and Europe.

In this role, you'll be working within UneeQ Studio - our boutique experience design agency responsible for delivering our most bespoke and high-impact digital experiences with some of the largest brands around the world. UneeQ Studio sets a new standard for high-value digital projects, with a focus on crafting immersive digital-first experiences.

As part of this growth, we're looking for our first Customer Delivery Lead in the US - a key role responsible for managing and supporting our US-based customers. This is a highly independent and creative role with the opportunity to work closely with globally recognized brands on innovative and creative AI projects.

You'll be the go-to person for our US clients; working in a tightly knit, collaborative team and owning the delivery process from start to finish. We're looking for an exceptional project and delivery leader who can champion the entire customer journey - from onboarding and implementation, right through to ongoing support and long-term success.

Furthermore, you'll bridge the gap between technical teams and business stakeholders in a fast-paced startup environment. You'll build strong customer and partner relationships through excellent delivery, proactive communication, and an unwavering focus on customer experience.

The ideal candidate brings strong commercial awareness, creative problem-solving skills, and confidence in client-facing interactions. You don't need to be deeply technical, but you should be comfortable engaging with enterprise technology and collaborating closely with technical teams. Ultimately, you'll bring our vision to life for some of our most strategic US customers. This role reports to the SVP Customer Success & UneeQ Studio.

Your day will generally start by meeting with customers to align on project goals, priorities, and timelines. From there, you'll connect with the internal team, and you'll have several weekly touchpoints to ensure everyone is moving in the same direction.

A key part of the role is facilitating strong collaboration between our customers and our engineering teams, including having regular technical check-ins to review progress, discuss challenges, and ensure deadlines are met. These sessions aren't just about updates - you'll also challenge proposed solutions to encourage deeper thinking around customer experience, delivery efficiency, and how we balance both customer and business value.

And on other days, you might be flying domestically to meet customers in person. These visits help build strong relationships, support major milestones (like launches), and create the trusted partnership our clients expect. The key responsibilities include :

• Project Leadership & Execution : You will develop and execute dynamic project plans, establish delivery best practices, and ensure the team stays on track with project goals.
• Championing of Project Vision : You will run projects from a leadership position, as a hybrid into Customer Success, you will be the champion of the creative vision of project execution. A core responsibility is to ensure the team executes authentically, ensuring we are always holding true to delivering amazing digital experiences which shift the needle.
• Market-Facing Duties : Engage with clients and partners to understand their needs, manage expectations, and communicate project status. You will be the go-to person for project-related matters.
• Bridging the gap between Technical, Creative & Commercial : You will be a key conduit between technical teams and business stakeholders, ensuring that the creative vision for digital-first solutions is executed effectively. This involves communicating technical ideas and overseeing project execution with a good understanding of system architectures (and willingness to learn more). You will also be responsible for ensuring the creative and user experience vision is maintained throughout the project lifecycle.
• Flexibility in a Startup Environment : Adapt to the fluid and dynamic nature of startup operations. You're comfortable jumping in where needed to support project success.

How we measure success includes :

What you'll bring and who you are includes :

Also :

We're proud to be an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. If this role excites you, we'd love to hear from you - even if you don't meet every single requirement.

Perks of joining UneeQ include :

On top of that, you'll get to work in a leading industry, creating innovative AI solutions that have never been tried before!

Our recruitment process includes :