Product Support Specialist

Job Description

Job Description

JOB DESCRIPTION

A leading global e-commerce company is seeking five onsite contractors to support the internal launch of a new safety-focused product. This device monitors and documents the opening and closing of loading dock doors to ensure operational safety and efficiency. Responsibilities :

• Monitor and troubleshoot issues related to the device, including user errors and hardware / software malfunctions.
• Perform basic troubleshooting steps such as screen resets and device refreshes.
• Escalate unresolved issues by uploading photos and communicating with software and hardware teams via internal chat platforms.
• Collaborate with cross-functional teams to ensure timely resolution and documentation of incidents.
• Maintain a consistent onsite presence to support the product launch and provide real-time assistance.

REQUIRED SKILLS AND EXPERIENCE

1. Demonstrated consistency in previous roles (tenure and reliability). 2. Two strong managerial references.

NICE TO HAVE SKILLS AND EXPERIENCE

1. Experience using ticketing systems for issue tracking and resolution. 2. Familiarity with internal chat platforms (e.g., Slack, Microsoft Teams).

Company Description

JOB DESCRIPTION

Our client is looking for a Power Distribution Technician to join the team! This role will provide full training! The position is local to the upstate SC area. The focus of the role is to prepare project and job packages that include material lists, requisitions, labor estimates, site drawings and construction drawings for installations of electrical and power distribution projects in a cost-effective manner.

REQUIRED SKILLS AND EXPERIENCE

Ability to learn new software and processes quickly Technical mindset Prior knowledge in the power / energy / utilities industry Completed AS or BS degree in Science, Math, Engineering or related

NICE TO HAVE SKILLS AND EXPERIENCE

Proven experience with CAD or GIS software

Company Description

JOB DESCRIPTION\r\nOur client is looking for a Power Distribution Technician to join the team! This role will provide full training! The position is local to the upstate SC area. The focus of the role is to prepare project and job packages that include material lists, requisitions, labor estimates, site drawings and construction drawings for installations of electrical and power distribution projects in a cost-effective manner.\r\n\r\nREQUIRED SKILLS AND EXPERIENCE\r\nAbility to learn new software and processes quickly Technical mindset Prior knowledge in the power / energy / utilities industry Completed AS or BS degree in Science, Math, Engineering or related\r\nNICE TO HAVE SKILLS AND EXPERIENCE\r\nProven experience with CAD or GIS software