Telecommunications Mechanic II

POSITION OVERVIEW

The Contractor shall provide to the Government telecommunication mechanic support for the Technical Service Desk, which includes coordinating support on new system installations throughout all the regions that the MegaCenters service. Support shall also include, MegaCenter alarm panel programming, diagnostics and continuously ensuring all alarm panels are communicating with the MegaCenter receiver(s) using the correct reporting formats. In addition to the requirements, the Contractor shall provide the Government support that ensures uniformity in the programming parameters throughout the regional inventory as recognized.

PAY TRANSPARENCY / COMPENSATION

Hourly Rate $31.27

RESPONSIBILITIES

• Building, testing, and maintaining alarms accounts in the alarm system program and the monitoring software.
• Ability to troubleshoot, diagnose and report deficiencies with alarm systems.
• Provide instruction on proper operation of alarm and access control systems to end users as required.
• Monitor panels reporting via phone, internet, and cell to ensure consistent communication and proper receiver functionality.
• Initiate action on requests from agencies for any updates to the alarm program.
• Support the onsite technicians by assisting in troubleshooting and by reading alarm panel information via the event log in order to eliminate unnecessary service calls.
• Submit and follow up on service tickets generated by user and agency officials.
• Coordinate work efforts assigned; to include the data entry, data analyst, onsite technicians, system administrators, network engineers, telecommunications specialists, and telecommunication mechanics requirements.
• Engineer and implement solutions and best practices for the TSD to improve customer service, accuracy, and efficiency using the available software and systems.
• Prepares and maintains records on work performed and materials used.
• Maintain alarm tracking databases, agency call lists, and panel folders.

QUALIFICATIONS

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

WORKING CONDITIONS

PHYSICAL REQUIREMENTS

In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers.