Community Liaison - Marketing & Business Development (Medical Group) Orlando / Mai

Overview

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission

• To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision

Our Values

Why You Should Want to Work with Us

Health, Dental, Vision, Disability & Life Insurance, and much more

401K Retirement Plan (with company match)

Tuition, Professional License and Certification Reimbursement

Paid Time Off, Holidays and Volunteer Time

Paid Orientation and Training

Great Place to Work Certified

Established in 11 states

Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at

Responsibilities

The Community Liaison, Medical Group is responsible for inbound / outbound communication and business development for HarmonyCares Medical Group (House calls). The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. The Community Liaison Medical Group will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.

Essential Duties and Responsibilities

Market analysis, along with competitive landscape, in which to differentiate our HarmonyCares services to external referral partners.

Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most

Meet and exceed agreed upon in person and virtual meeting goals with key decision makers

Thoroughly understand eligibility and enrollment processes for HarmonyCares Medical Group

Provide education on and facilitate, as requested, benefit enrollment and processes

Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region

Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs

For patients interesting in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company's practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)

Answer inbound calls from patients, families, and facility staff members regarding the Company's business units operating in the relevant market

Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department

Oversee and document outreach calls conducted and meetings scheduled with external sources

Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)

Comply with HIPAA privacy and security guidelines and company policies, procedures and standards

Maintain consistent communication with sales leader and local Business Unit leadership and support staff

Perform other additional duties as assigned

Qualifications

Required Knowledge, Skills and Experience

Bachelor's Degree or four years of B2B sales experience

Three years of health care related industry sales / marketing experience required

Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source

Knowledge of sales techniques and territory management

Excellent interpersonal communication, presentation and customer service skills required

Proficiency with Microsoft Office, Word, Excel, Outlook

Ability to travel within assigned territory and attend sales meetings as required

Excellent written and verbal communication skills

Ability to work independently and complete multiple tasks

Strong organizational skills

Preferred Knowledge, Skills and Experience

Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.