Rooms Division Manager

Job Description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ESSENTIAL JOB FUNCTIONS

Major Activities (Typical Duties / Responsibilities) :

/ Assists with hiring, directing and training management and staff to provide the highest possible level of guest service

/ Assists with ensuring the safety and security of all guests and employees while they are at the lodge

/ Assists with meeting or exceeding all standards of guest service, product quality, safety, cleanliness, and maintenance as set by the Company. Ensures all staff has attended standard guest service and safety training programs

/   Ensure all groups have appropriate items to include, but not limited to :

/ Vouchers

/ Rooming lists

/ Billed appropriately

/ Reviews, recommends and implements appropriate changes based on guest comments, complaints and concerns to ensure that guest expectations are met

/   Reviews daily occupancy level to ensure that guest rooms are cleaned and available by required check- in

/ Is responsible for ensuring that all guests comments on social media platforms and other online traveling resources are responded to and followed up on

/ Builds and executes Rooms preseason opening and postseason closing plans with efficiency and anticipation

/ Ensures and controls that all driving records and documentation for all staff driving company’s vehicles are up to date and code.

/ Performs other duties as are appropriate and as assigned

Skills + Abilities :

/   Thorough Knowledge of front office management and housekeeping management

/ Thorough knowledge of maintenance, sanitation and safety standards for Room operations

/ Thorough knowledge of delivering a high-quality guest experience by maintaining standards for staff, room quality

/ Strong communication skills, both written and oral, with an emphasis on the presentation of material in a meaningful manner to the ultimate decision makers

/ Must have superior organizational and follow-up skills and be detail oriented

/ Ability to make decisions, solve problems and exercise good judgment; ability to work under pressure and prioritize workload

/ Proficiency in the use of computers, databases and spreadsheet programs.

Strong Microsoft Office suite skills

/ Excellent interpersonal skills and professional demeanor; ability to work effectively and cooperatively with all levels of management and staff, affiliated company employees and outside business associates

/ Ability to design, communicate and effectively evaluate policies and procedures related to excellent customer service principles and practices; ability to train and mentor staff on delivery of the same

/ Ability to organize, plan, motivate and direct others in a team environment in the achievement of the Alaska Collection’s goals and objectives

/ High degree of sensitivity regarding confidential information

/ Excellent leadership, management and supervisory skills

Physical Abilities :

/ Ability to work long hours; including evenings, weekends and holidays

/ Sitting and / or standing and working on a computer for long periods required

/ Ability to work and travel in all weather conditions

/ Ability to maintain balance and maneuver in crowded space on a regular basis

/ Ability to push, pull, carry and lift objects weighing up to 50 pounds on a regular basis, and greater weights on an occasional basis

Minimum Qualifications :

/ 2-3 years’ previous hotel operations or related management experience preferred

/ Thorough working knowledge of modern front operations management methods and techniques / Must possess a valid driver’s license

/ First Aid and CPR certification preferred

/ Familiar with Material Safety Data Sheets and Personal Protective Equipment

About Us :

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.