Customer Service Representative - Client Portal

Description

Summary : Responsible for creating and monitoring orders in client portals using load planning and creating RFS (Request for Shipments) securing carriers, tracking carrier appointments and resolving issues. Ensures accuracy, timeliness, and compliance with operational and customer requirements.

What You'll Be Doing :

• Maintain accurate records of order creation and exceptions.
• Provide proactive updates to customers and stakeholders regarding outbound status and issues.
• Collaborate with outbound and inventory teams to resolve discrepancies or delays.
• Monitor, update, and track carrier traffic through Open Dock
• Release wave orders for outbound shipments.
• Support continuous process improvements within the shipping workflow.
• Provide back-up support for other Customer Service Representatives as needed.

Waves (Non-UPS) - Specific Responsibilities :

Performance Expectations :

What You Need :

A. Education : High School diploma preferred.

B. Experience : Minimum of one year of direct experience in a similar position.

C. Knowledge / Experience / Skills :

Attributes :

Are you ready to lead the charge in ensuring top-notch customer service and satisfaction? As a Customer Service Specialist at Wagner Logistics, you'll play a pivotal role in creating a culture of exceptional service and satisfaction throughout our organization.

If you're passionate about delivering outstanding customer experiences and have the skills and qualifications to excel in this role, seize this exciting opportunity! Join us in our mission to elevate customer service to new heights - apply now and become a valued member of our dynamic team!

Physical Demands and Work Environment :

Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer / Disability / Protected Veterans

Qualifications

Behaviors

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter - Inspired to perform without outside help

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.