Senior Director of People and Program Operations

Senior Director of People and Program Operations

"Every person deserves compassion, dignity, and the safety of a place to call home."

Homelessness is the largest social and public health crisis in California. Illumination Health + Home (IH+H) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

The Senior Director of People and Program Operations is a key member of the executive leadership team, responsible for the strategic and hands-on management of the organization's 24-hour recuperative care programs and the Human Resources department. This leader ensures high-quality service delivery, operational efficiency, and a healthy organizational culture through strong systems, staff development, and compliance oversight. This role requires a mission-driven leader with experience in health or housing programs, deep knowledge of human resources, and the ability to lead multidisciplinary teams in a dynamic, client centered environment.

The salary range for this role is : $120,000.00 - $140,000.00, depending on experience. This is a primarily in-office position based in Santa Ana, with candidates having the option to work from home 1-2 days per week after their initial onboarding period.

Responsibilities

Program Operations (Recuperative Care) 30%

• Provide direct oversight of day-to-day operations for all 24 / 7 recuperative care sites, ensuring compliance with healthcare standards, contracts, and licensing.
• Develop and implement operational protocols and workflows to ensure quality care, safety, and efficiency.
• Lead program directors and site managers; support staff performance, coverage, and ongoing training needs.
• Track program metrics and outcomes; collaborate with quality assurance staff to monitor performance indicators and implement improvements.
• Support program expansion and capacity-building efforts, including new site launches and cross-agency partnerships.
• Serve as the primary liaison between executive leadership and program teams, ensuring alignment with organizational goals.

Human Resources Oversight 60%

Organizational Leadership & Strategy 10%

Expectations

Preferred Experience / Minimum Qualifications Required :

Preferred :

Benefits :