Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide customer service and support for pet families in a remote environment. Key Responsibilities Engage in positive interactions with pet families and answer a high volume of customer service calls Gather and document pet medical information while scheduling appointments effectively Guide emotional conversations and ensure adherence to performance standards Required Qualifications, Training, and Education Experience in high call volume, customer service, or call center environments Ability to quickly learn custom software and programs Previous experience in a work-from-home environment Attendance at a mandatory 4-week intensive training program is required Must be punctual and present for work every day during scheduled shifts