Onboarding Specialist I

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Under the direct supervision of the Onboarding Manager, the Onboarding Specialist I supports the provider onboarding strategy. This includes daily operations and provider recredentialing tasks.

Key responsibilities include initiating, monitoring and completing key recredentialing and provider maintenance tasks, coordinating with team members on service delivery and working closely with cross functional areas to ensure optimal and timely completion of hospital recredentialing, insurance recredentialing and management of expireables.

The ideal candidate has a strong background or familiarity with hospital or insurance credentialing, government payor enrollments and maintenance, management of expirables or any combination of these areas.

Responsibilities

Recredentialing and Onboarding

• Responsible for successfully managing all provider recredentialing tasks and serving as internal point of contact. This includes partnering with, providers, clinical department leadership, NYP's MSO human resources, and other parties within or outside Vagelos College of Physicians and Surgeons (VP&S).
• Foresees and resolves potential barriers with stakeholders with the objective of continuously improving recredentialing workflows and decreasing turnaround times.
• Serves as primary contact responsible for correctly entering data, collecting required documents and training verifications, monitoring status changes, and advancing crucial workflows with the primary objective of successful and timely recredentialing completion to the highest standard.
• Practices strong attention to detail to ensure information entered in systems or shared with stakeholders is free of errors and submitted with enough advance notice to meet submission or committee meeting deadlines.
• Builds collaborative relationships with internal partners to minimize redundancies, ensure clear / consistent messaging, and provide support as needed.
• Maintains high levels of service in recredentialing protocols, by maintaining expert knowledge and understanding of hospital credentialing processes and requirements, insurance and government payor credentialing requirements, regulatory procedures, committee meeting timelines, seasonal trends, common external bottlenecks, and other relevant factors impacting recredentialing.
• Maintains and adheres to calendar of deadlines, measures success of activities by maintaining dashboard of days to complete key activities

Operations and Continuous Improvement

• Continuously audits recredentialing processes for timely progress and connects with relevant parties to gather missing data and correct unsatisfactory submissions.
• Escalates any issues that could lead to recredentialing delays to onboarding manager.
• Leverages technology to solve key inefficiencies and create opportunities to streamline and improve new or existing processes.
• Coordinates with OOS colleagues and partners to enhance productivity, reduce waste, and assess performance for provider recredentialing activities

People

• Collaborates closely and builds strong relationships with peers within the Onboarding office and other business units (i.e.; Human Resources, EpicTogether, Credentialing committee, CUIMC IT, Faculty Affairs, FPO, etc.)
• Fosters and maintains strong collaborative relationships with key onboarding partners and clinical departments

Other

• Keeps current on all organizational, regulatory compliance and privacy trainings policies and successfully completes all required trainings.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience required

Preferred Qualifications

• Master's Degree Management / business administration, public health or organizational development-related field degree.

Other Requirements

• Bachelor's degree in Organizational Development, healthcare administration or related field
• A minimum of 2 years in human resources, hospital credentialing, insurance credentialing, healthcare operations, faculty affairs and / or payor organizations or any combination of these.
• Understanding of provider hiring requirements and required documentation
• Strong proficiency and / or understanding of regulatory requirements and industry standards for granting privileges.

Strong interpersonal skills

• Exceptional communication skills, both written and verbal
• Excellent time management skills, ability to prioritize multiple responsibilities and projects.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.