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Community Resource Coordinator II
Community Resource Coordinator IICentene Corporation • Phoenix, AZ, United States
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Community Resource Coordinator II

Community Resource Coordinator II

Centene Corporation • Phoenix, AZ, United States
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  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Location :

  • Must reside in Maricopa County to be considered.

Covers Maricopa County

Schedule : Monday-Friday, 8 : 00 a.m.-5 : 00 p.m.

Work Environment : Remote, field-based role with regular travel-up to 75% required.

  • Conduct outreach to high-risk members who have been difficult to reach.
  • Engage with members who are high utilizers of emergency department services.
  • Connect members with primary care providers, specialists, and community / social services.
  • Maintain a strong focus on addressing Social Determinants of Health (SDOH) to improve member outcomes.
  • Position Purpose :
  • Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.
  • Provides support to members to connect them to known community and care resources in a cost- effective manner
  • Supports the coordination of community outreach resources available to members and promotes awareness of care / services
  • Serves as support for members on community and care resource inquiries and opportunities available to members
  • Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
  • Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
  • Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support
  • Conduct non-clinical general health assessments in order to refer members to appropriate care / services, resolve concerns on member's behalf, and gather information for medical providers and staff working within the organization
  • Conduct non-medical assessments such as home safety, assessment of the community / environment resources, transportation, employment, and others to be able to refer to appropriate care / services, resolve concerns on member's behalf, and gather information for medical providers in staff working within our organization
  • Conduct telephonic and / or in-person outreach to locate individuals and families in the community who are hard to reach
  • May make visits to individual homes and / or community organizations
  • Working Knowledge of Social Determinants of Health (SDOH) barriers
  • Performs other duties as assigned
  • Complies with all policies and standards
  • Education / Experience :
  • Requires a High School diploma or GED

    Requires 1 - 2 years of related experience

    Pay Range : $17.50 - $27.50 per hour

    Centene offers a comprehensive benefits package including : competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

    Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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