Portfolio Community Manager

Portfolio Community Manager

Primarily responsible for providing community management and effective customer service to designated communities / homeowners through in-depth knowledge of Governing Documents and management contracts.

Position Responsibilities :

• Provides support and other job-related tasks as directed by the assigned Area Manager and / or Regional Leadership.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Michigan and federal statutes relating to Associations; Partners with AAM's Management Team to ensure compliance.
• Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service to both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate, and execute contracts for Association vendors and service providers as directed.
• Prepare and submit bid specs and work orders to vendors / service providers, as needed.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management / financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code, and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Michigan law.
• Exhibit a proactive approach to management.
• Travels to and from assigned communities per management contract.
• Perform other duties as directed.

Knowledge, Skills and Abilities :

Physical Demands & Work Environment :

Education :

High School or better.

Experience :

Required : 2 years : High school diploma or GED and two (2) years of full time, paid, professional experience working in a role encompassing proven customer service experience, working with HOAs or other entities that involved knowledge and enforcement of Governing Documents and meeting facilitation with boards of directors or business partners. Valid Driver's License.