Tow Truck Operator

Fleet Technician

This role is responsible for responding to emergency service requests, identifying mechanical issues and providing applicable roadside assistance on member vehicles so that the member can get on their way. Services are provided through towing and light service vehicles.

This person will be working from our Fleet shop in SODO, South Downtown, Seattle. Please make sure you are comfortable with this commute.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the best places to work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

Essential Duties / Responsibilities :

• Responsible for providing emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, selling and installation of batteries, tire changes, delivering gasoline, lock-out services, and minor vehicle repairs as permissible.
• Responsible for towing vehicles to specified location following correct safety and towing procedures.
• Be the "face" of AAAWA to our members who are stranded and in need of emergency roadside service.
• Perform electrical, fuel or other system diagnosis on vehicles.
• Provide customer service to members and other departments as needed.
• Advise manager of any vehicle or operational issues.
• Perform minor vehicle repairs on fleet vehicles.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

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You will also receive the opportunity to earn a discretionary bonus based on company performance.

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Disclaimer : Position / Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.